Based in São Paulo, Brazil.

About

N° 09 · Portrait

I design the product, then build it. And I measure whether people understood it.

Short bio · 60 words

Izaias Cavalcanti is a Brazilian product designer, researcher and design engineer. Izaias coined the term cognitive distance, the gap between how a system works and how people think it works, wrote a free book about it, and built an index to measure it. Recent products include Via and Compresso. Before working independently, Izaias was Lead Product Designer at Netlex.

Long bio · 200 words

Izaias Cavalcanti is a Brazilian product designer, researcher and design engineer with more than 25 years of work where design and engineering meet. Izaias coined the term cognitive distance: the mismatch between the model a system requires and the mental model people actually build. The idea is set out in a free book, From Cognitive Load to Cognitive Distance, measured with the Cognitive Distance Index, and tested in the Everyday Services Study, an open experiment in English, Spanish and Portuguese.

Izaias designs, builds and runs products end to end. Recent work includes Via, a queue management product that lets people choose how they wait; Compresso, an open source image compressor that never uploads a file; and the full broadcast stack for Rádio Alvorada TV. From 2021 to 2026 Izaias was Lead Product Designer at Netlex, growing the design team from 2 to 10. Earlier roles include the Visa global authentication redesign, via Hyperativa; Technical Product Manager at Gigster; Business Partner and Executive Producer at UNIT9, opening its Latin American operation; and ten years as founder of the IUQO studio, with work for Google, Citroën and Visa. Izaias studies Human-Computer Interaction and Digital Accessibility at the University of São Paulo and works remotely from São Paulo.

Timeline

Drawn as overlapping lines, because several roles ran in parallel.

  1. 2025 to now

    Independent

    Product designer and design engineer

    Via, Compresso, the Everyday Services Study, Rádio Alvorada TV. USP · HCI · Digital Accessibility.

  2. 2021 to 2026

    Lead Product Designer

    Netlex

    Enterprise contract lifecycle management. Design team grown from 2 to 10.

  3. 2020 to 2021

    UX Designer

    Visa, via Hyperativa

    Global authentication redesign across 15 regions.

  4. 2015 to 2017

    Technical Product Manager

    Gigster, San Francisco

    Led globally distributed teams building enterprise mobile software.

  5. 2013 to 2014

    Business Partner and Executive Producer

    UNIT9, London

    Opened and ran the Latin American operation.

  6. 2011 to 2021

    Founder

    IUQO

    A remote design and engineering studio. Interactive work for Google (via BBDO and UNIT9), Citroën and Visa.

Laws, as stickers

Five rules I follow, each from a product or a paper. Move them around; they stay where you leave them, on this device only.

Drag them around. Keyboard: Tab to a sticker, arrows move it, Enter brings it to the top.

Languages

Keyboard shortcuts

Single keys never fire while you type in a field.

?
Open or close this sheet
W
Show the working on case files
R
Switch plain and institutional wording
N
Night edition on or off
0
Wire mode: zero all colour
[
Previous case file or entry
]
Next case file or entry
Esc
Close any sheet or popover
Motion